Customer service? Non-existent.
.
By Jeremy Staniforth
I recently purchased a Panasonic fax/phone/ answer machine model KX FP185 from the Dixons in Wells Somerset. I needed a machine in a hurry. I have now had the machine for a month and have been back to Dixons to purchase the necessary carbon film cassette which enables printing. No supplies. No apology. Just given a phone number of a so-called parts master direct. They are waiting for supplies.
My complaints:
(1) How can a retailer sell you a piece of kit like this without
telling you that the 'ink' system is only good for only a dozen
faxed pages.
(2) How can they sell an item and not stock the spares?
(3) Customer service? Non-existent.