WARNING
DO NOT buy anything from

Dixons OR Currys OR PC WORLD

or from any other part of Dixons Stores Group

Brendan DJ Murphy -v- DSG Retail Limited - Case number SS000309

I purchased a TV from Currys costing £549. Six weeks later, their own MASTERCARE engineer diagnosed a major fault. Did they offer to replace it or offer a refund?

My treatment from Dixons' After-Sales Service was finalised when I sat next to a member of Dixons' Litigation Department in front of the District Judge of the Southend County Court. (Case number SS000309)

Only after I won my case did I receive a full refund (plus costs). No compensation though and certainly no apology.

I have now learnt that this is the typical treatment one receives from their Customer Services Department.

YOU HAVE BEEN WARNED

I will remove this website if they simply write to me saying "Sorry" for the time, trouble and stress and for the blatant neglect from their Customer Services Department.
Click Here for my own Full Story

Have you had a problem from this company?
Please EMAIL ME: brendan@djmurphy.demon.co.uk

Extract from
Daily Express
9 January 2001


"Recorder Patrick Thomas QC said that the offences committed in late 1998, had been "plain breaches of commercial fairness and statute"
CLICK ON IMAGE TO SEE FULL ARTICLE

The Small Claims Court. How does it work?
How do you start a Court-Claim?.....How easy was it?......How much does it cost?...... Do I get my court-fees refunded when I win?.....Links to the "Official" Court-Services Website.


Other Happy Customers:

www.dixons-online.org
Abu Abdullaah has created his own website to warn the public of the dangers Dixons.

Their attitude and customer-care simply sucks
Catherine is also furious at the attitude of their untrained staff and their disregard for the customer.

Jeremy finds his new fax machine has run out of ink in just a few weeks!
Do they stock spare ink cartridges?

Do they care?

Allison's Nightmare with Currys and Electrolux
Allison was pushed from pillar to post and was wrongly advised by Currys that there was nothing they could do. Currys insisted that it was Electrolux's responsibility. Unfortunately, Allison was unaware of the Sale & Supply of Goods Act.

Dixons Selling Second Hand Goods as New ? ( PART 1 )
Mark Stevens was shocked to discover that his "Brand-New" MiniDisc was was actually an ex-display model!

Dixons Selling Second Hand Goods as New ? ( PART 2 )
Thinking that PART 1 was a one-off incident, Mark Stevens returned to Dixons to buy a DVD player. Mark was a victim once again of Dixons' evil mis-conduct.

Poor After-Sales Service from Dixons in Ireland.
Paul will Never shop in any DSG Store again after his treatment from Dixons After-Sales Service

My Laptop Has Gone Missing!
Joanne was also pushed from Pillar to Post when she tried to claim for a replacement after Dixons lost her laptop.

Stephen J Baker -v- DSG Retail Limited - Case No: WJ803296
This is a link to an external site. Proof that others have taken legal action against Dixons Stores Group! The message is clear: Dont buy from them.

Email Me with your stories about Dixons Stores Group
Have you had a nightmare story with PC World, Dixons or Currys? Did you use the Small Claims Court? I am interested to hear your stories (even if you lost your case). I will try to add more of your stories to this webpage.
dixons@djmurphy.demon.co.uk

Brendan DJ Murphy -v- DSG Retail Limited
Case number SS000309 (Small Claims Court)

I purchased a Panasonic 28 inch widescreen television (TXW28R4C) from Currys on 18 November 1999.
I wanted to buy a large widescreen television in good time for the Christmas Season.

However, shortly before Christmas (about 3 weeks after purchase) I began to notice coloured distortion in the corners of the screen.The picture was a bluey colour in the top-left and reddish brown in the top-right.

The instruction book describes this distortion and recommends the following checks:
"External Magnetic interference" and "TV moved when switched on."

suggests:
Switch off, leave for 30 minutes and switch on again.

I carried out the instructions. I moved certain items around in my living-room and turned the telly off for 30 mins. The fault went away.


I didn't think any more of it until a few days later. The fault came back. I switched off for 30 mins again and the fault vanished. Hmmmmm. I was beginning to wonder.


I previously had another TV in the same location in my living room which had no faults - proving nothing wrong with my environment. I even moved other items around in my living room trying my best to eliminate any possibility of external magnetic interference.

The fault continued to come and go. It would come on its own and also go away all by itself. It was intermittent and gradually getting worse with colours soon appearing on the bottom corners also.

I Phoned the Currys Customer Support on Friday 7th January and an engineer came to my house on Monday 10th January.

He looked at my television witnessed the fault and tried to degauss it with his wand. He failed to rectify the problem. He diagnosed an "Impurity on the Tube and would require Workshop repair. Probably for new Tube"
He wrote this statement on a receipt and left it up to us to decide what to do.

I immediately phoned Currys to say that my new television has a fault - diagnosed by your own engineer! and merely requested an exchange - not a refund - just an exchange.


Well, First they tried to convince me that the engineer fixed my television. (WHAT???????)
Then they tried saying " Its over 28 days....."
(BTW, the Sale & Supply of Goods act does not mention a time limit. If they mention this "28-day" restriction to you, tell them that that does not apply in Law. If you like, just mention MURPHY -v- DIXONS STORES GROUP court case!)

I wrote letters, emails and made phone-calls and Currys still tried to convince me that 6 weeks after buying it, my 28" widescreen TV requires a new tube and all they are prepared to do is actually take my TV away and replace the tube!

If you spend £549.99 on a new TV you do not expect the tube to require replacing after 6 weeks yet this is what I was faced with.



I returned the TV to the store in Lakeside Retail Park, West Thurrock on 16 Jan and demanded a replacement and showed the engineers receipt proving the fault. They connected up the TV and just my luck, no fault appeared at this time. The manager looked at the engineers written statement and would not accept it as he didn't believe that it was actually written by the engineer.

(Imagine how angry I was. He was almost accusing me of writing the engineers statement myself. I WAS FURIOUS)

I wrote letters threatening legal action and after 2 weeks with still no resolution, I filed a County Court Claim against Dixons Stores Group (Small Claims Court)

Their defence was that they were not satisfied that the TV was faulty.

As well as the receipt, I managed to obtain a full written statement from the engineer who witnessed the fault and submitted this evidence to the Southend County Court.

DSG Litigation department had this full witness statement in their possession but tried to ignore it. DSG Litigation
admittedly faxed me a copy but I could tell that he was not happy that I asked for it!

The Court hearing was scheduled for Friday 28 April 2000 (The hearing could not occur at a worse time. It was the day before my WEDDING!!!!! )

We were about 45 minutes in the Court-Room and the Judge, in the end, after hearing witness statements from me fiancee and the store manager and store engineer from Lakeside, summarised that the purchase must comply with the Sale & Supply of Goods Act as amended in 1994

This act states that the goods must be of "merchantable quality" and the Judge was satisfied that the at the time it was sold, the TV was not of merchantable quality and declared that the defendant (DSG Retail Ltd) should be ordered to refund me the full costs of the tV PLUS all my court fees which totalled £150 plus £50


No Apology
No Compensation
Nothing!

AT LAST!!!!!!!
For a situation where most retailers would exchange the goods, I finally brought DIXONS STORES GROUP to sense and Justice.

 

Special Message for DSG
Employees

I do not have anything against individual employees of DSG.

However, I am against the corporate policies of Dixons Stores Group Management. They DELIBERATELY disrupted my Wedding preparation plans. Something which I hold VERY PERSONAL OFFENCE INDEED. They KNEW that my wedding-day was the day after the court hearing.

Why, Oh why did they not simply replace the TV? I am baffled why they clearly and blatantly breached, and whatsmore, KNOWINGLY breached the Sale and Supply of Goods Act?

I must emphasise again that I do not hold anything personal against individual employees.

If you, as am employee, have access to inside information, perhaps you could enlighten me why they insisted I accept a faulty TV? I attended the court with absolute confidence. The look on the Judges face was an expression of bewilderment! I guess he wondered why they refused to exchange the TV also.

Their whole story was absolutely pathetic and beyond the joke.

For your information, the covering letter which accompanied the final-settlement cheque was very cold indeed. No apology or anything! Not one mention of the word "sorry"

That made me even more mad.

The website will be removed if they write to me politely and apologise for everything.

Until then, the website will remain.


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